FAQs
Answers to your frequently asked questions.
General FAQs
Common questions from referrers.
What services do you offer?
See our Services page for a full list of individual, couples, child, and family psychology services.
Do I need a referral?
A GP referral isn’t required to see a psychologist, but it is required to access a Medicare rebate.
Is everything confidential?
Yes. Sessions are confidential, with limited legal exceptions relating to safety.
Medicare & Fees FAQs
Questions about rebates and payment.
Detailed fee and rebate information lives under Fees & Rebates.
Referrals FAQs
Questions about GP referrals.
Do I need a GP referral?
No, but a referral with a Mental Health Treatment Plan is required for a Medicare rebate.
Can I refer myself?
Yes, self-referral is welcome. You simply won’t be eligible for a Medicare rebate without a GP’s Mental Health Treatment Plan.
Appointments FAQs
Questions about booking and sessions.
How do I book?
Book online or by phone. See our Contact page for details.
What's your cancellation policy?
What happens in the first session?
Your first session focuses on understanding your situation and goals, so your psychologist can recommend a suitable approach.
Children & Teens FAQs
Questions about seeing younger clients.
What age do you see children from?
Will parents be involved in sessions?
Parent or carer involvement depends on the child’s age and needs, and will be discussed with you directly.
Telehealth FAQs
Questions about online sessions.
Telehealth-specific questions are answered in full under the Telehealth hub.
Still have a question?
If you cannot find what you are looking for, get in touch and we will be glad to help.